flair for fashion returns policy
We understand that it can be hard to buy clothing online. Sometimes you buy something online and it doesn't quite fit or maybe it’s not quite the colour you wanted.
By law we are not required to give you a refund if you change your mind, buy the wrong size or buy the wrong colour. However, at Flair for Fashion it is really important to us that you are happy with your purchase and so we are happy to support customer returns, subject to the conditions below.
eligibility for returns
To be eligible for an exchange or store credit, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Providing your purchase has not been worn (see conditions below), we’ll be happy to accept a return of any full priced item for an exchange (subject to availability) or a store credit as long as we are notified of your desire to return the item within 10 business days of placing your order.
Please note that purchases of SALE items, discounted items and items that are purchased with a Promotion Code are final and may not be returned (sorry). We do not offer store credit or exchanges on these items unless they are deemed by us to be faulty.
A few other items are also unfortunately ineligible for return. These include gift cards and some health and personal care items including earrings.
how to arrange a return:
To arrange your return, please follow the steps below:
- Firstly, please call us or email email@example.com and quote your order number and reason for return.
- For general returns you must notify us within 10 business days of placing your order.
- Please advise us within 3 days of receiving your item(s) if it was damaged in transit or thought to be faulty
- A Return number will be issued and we will email you a Return Authorisation Form to complete.
- Please include the completed Return Authorisation Form with your return
- No returns will be accepted unless the Return Authorisation Form is included
- Please safely package your item and post your return to the address advised within 10 business days of our reply email.
- Once your item is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return, and whether we will be providing a replacement or issuing store credit.
- If your refund is approved for store credit, we will send you a credit note for use with your next purchase.
conditions of return
Returns must be in original condition, unworn/unwashed and with all tags still attached.
You must contact us via email or phone to register your return and obtain a Return Authorisation Form. Any returns received without prior notice will not be accepted.
You must arrange to send the item back to us at your own cost.
Returned items must be adequately packaged for safe delivery back to us. Please note that we do not accept responsibility for items that get lost or damaged on their way back to us. We recommend that you return your item(s) with tracking and that you keep a copy for your records.
Returns must be sent to us within 10 business days of our reply email and must include the completed Return Authorisation Form.
Returned items are inspected on receipt. An exchange or store credit will ONLY be issued if the item(s) are still in their original condition. This means they must be unworn, unwashed, and not marked in any way - this includes any make-up, fake tan marks or other stains on the clothing. Further, returned items must not smell of perfume, oils or deodorant, and all tags must be still attached.
Returns that are not in their original condition – ie that are deemed to have been worn (not just ‘tried on’), washed or altered will not be accepted and will be returned to you.
Your return is valid for a credit for the original item value only. Shipping charges are excluded.
Unfortunately due to hygienic reasons, earrings cannot be returned to Flair for Fashion
when to expect your refund
If your return qualifies for a credit note you should expect to receive this within 10 days of us receiving your returned item. In most cases you will receive your credit note more quickly.
This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes to process your credit note.
late or missing refunds
If it's been 10 days since our last communication and you haven’t received a credit note yet, please contact us at firstname.lastname@example.org
damaged or faulty items
We aim to provide our customers with items of the highest standard and quality and a thorough check of your item is undertaken before it is sent to you.
Occasionally, items get damaged in transit. If a package is damaged in transit please photograph the package and contents if possible and notify us immediately at email@example.com so we can follow up with the shipping carrier.
All damages must be reported within 3 days of delivery, otherwise we are unable to assist after this.
We will organise with you the return of the damaged item, and where possible, issue with an exchange. We will notify you of your refund or exchange once we have received and processed the returned damaged item.
If you received an item that you believe has a manufacturing fault, please contact us by phone or email within 7 days of receiving your order and we will try and resolve the problem as quickly as possible. Please help us by providing a photo or two showing the defect/fault, which will speed up the returns process.
In the unlikely event an item is faulty, it must be returned and we will return it to the supplier for further inspection. If approved, we will then arrange an exchange or refund if your size is sold out (only when the supplier has approved the fault).
Flair for Fashion does not provide refunds for faults to the garment made by the customer. This means that if you damage an item (e.g. after wearing it a button falls off or the zip breaks because of wear) we cannot accept it back as a return.
In accordance with the Australian Competition and Consumer Commission if the item we have sent has a minor manufacturing fault then we have the right to repair the fault to the item and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement item, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.
If you need any additional information please visit the Queensland Office of Fair Trading
If you are undertaking an exchange you are responsible for the cost of shipping the exchanged item(s) back to you. Please supply a prepaid postbag in with the returned item(s) so we can send your new item(s) straight back to you. Alternatively we will need to take payment for the postage cost prior to sending you the new item(s).
If making an exchange, your new item will not be dispatched until your return item has been received.
Store credits are valid for 6 months from the date of issue and can only be used in one transaction
Your store credit is for the item value only and does not cover shipping costs
We are unable to accept returns or exchanges on sale items, items sold with a promotion code, or discounted items (sorry).
To return your item, please send it to:
Flair for Fashion
Shop 2, 174 Main St
Montville QLD 4560
If your item is indeed found to be damaged or faulty we will cover the cost of your return shipping.